Terms of service

Terms of Service

1. Overview
This website is operated by Koi Flare Import Services, LLC. Throughout the site, the terms "we," "us," and "our", "Koi Flare" refer to Koi Flare Import Services, LLC. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service").

2. Eligibility
By using this site, you represent that you are at least the age of majority in your state or province of residence.

3. Products & Pricing
We reserve the right to limit the quantities of any products we offer, discontinue any product at any time, and to refuse any order you place with us. Prices for our products are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted.

4. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon without consulting more accurate, complete, or timely sources.

5. Orders & Payment
We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or product information, or suspected fraud. If your order is cancelled after payment has been processed, you will receive a full refund.

6. Returns & Shipping
Returns and shipping are governed by our Return & Refund Policy and Shipping Policy.

7. Prohibited Uses
You may not use our site or Service for any unlawful purpose, to violate any laws in your jurisdiction, to infringe upon intellectual property rights, to harass or discriminate, to submit false or misleading information, or to interfere with the security of the site.

8. Product Claims
All products sold on this site are manufactured, packaged, and/or distributed by FDA-registered facilities in compliance with applicable federal regulations. Statements regarding our products have not been evaluated by the FDA to diagnose, treat, cure, or prevent any disease, except where required by applicable law.

9. Limitation of Liability
In no event shall Koi Flare, its owners, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased, even if advised of the possibility of such damages.

10. Indemnification
You agree to indemnify and hold harmless Koi Flare from any claim or demand, including reasonable attorneys' fees, made by any third party due to your breach of these Terms or your violation of any law or third-party rights.

11. Governing Law
These Terms of Service shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions.

12. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page.

13. Contact Information
Questions about the Terms of Service should be sent to us at info@koi-flare.com

This site is hosted on Shopify Inc. We do not store credit card details nor have access to your credit card information. Our store's use of the Shopify platform is subject to Shopify's own Terms of Service, available at shopify.com/legal/terms.